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Plans 1U, 2U, 3U, 4U, Light PHP or Standard Shared Hosting Guide
How do I add users to my site?(e-mail accounts)
How do I access the control panel for my site?
How do I edit individual user information?
How do I remove users?
What directory do I upload my files to?
How do I upload my files to the web?
How do I set up email aliases?
How do I edit an alias?
How do I remove an alias?
How do I set up an auto responder?
How do I edit an auto responder?
How do I remove an auto responder?
How do I set up a Spam Filter?
How do I remove a Spam Filter?
How do I back up my site files?
How do I access the log files?
How do I access the file manager?
How do I change file permissions for folders or individual files on my site?
How do I check out my web based stats reports?
How do users access their control panel?
How do I password protect a directory for my site?
How do I remove password protection for a directory?
How do I edit passwords for users on password protected directories?
How do I add users to a group? (Password protected directories)
How do I remove users from a group? (Password protected directories)
How do I remove user groups from a protected directory? (Password protected directories)
How do I access webmail?

How do I access the control panel for my site?
In the address bar of your Internet browser, type in your domain name followed by "/admin" (ex. http://yourdomainname.com/admin )
a log in window will pop up that looks like this:

1. In the "Login:" field enter your username that was provided to you in your start up e-mail
2. In the "Password:" field enter your password that was provided to you in your start up e-mail
3. Click the "Login" button

If the information you entered was correct you will then be taken to the Site Administrators page.

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How do I add users to my site? (Unix users)
Once you have logged in to the "Site Administrator" page there will be a menu on the left side of the screen.
1. Click on the "Users" link
2. The "Users" and "User List" windows will then appear
3. In the "Users" window click on "Add User"
4. The "Add a User to your Site" form will then open and should look like this:

5. In the "Username" field enter the name that the user will use to log onto the site. Make sure to enter the name in lowercase characters.
6. In the "Fullname" field enter the first and last name of the new user.
7. In the "Password" field enter the password that will be used to access the site, enter the same password into the "Confirm Password" field.
8. In the "Disk Quota" field enter the disk space in megabytes that the user will be allowed to have.
9. In the "Options" field choose what options will be available to the user. (This will also depend on the options that have been made available to you on your particular plan)
10. Click "Save"

The new user has now been added.

It is also important to note that a user acts as an email account as well.
An example of which is if you set-up a user with the user name bob, you will then have an email account for bob@yourdomain.com and he/she can access their account with the same username and password that you set up for them when initially setting up the user.

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How do I edit individual user information?
1. After logging on to the "Site Administrator" page, click on the "Users" link in the left side menu.
The "Users" window will then appear with a list of all the current users.
2. To edit a particular users information click on the pencil icon under the "Actions" column that is next to the user you want to edit.
The "Edit Virtual User" form will then appear.
3. After making the appropriate changes to the users information, Click "Save".

The users information has now been changed.

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How do I remove users?
1. After logging on to the "Site Administrator" page, click on the "Users" link in the left side menu.
The "Users" window will then appear with a list of all the current users.
2. Underneath the "Actions" column click on the trashcan icon that is beside the name of the user you wish to remove.
3. After clicking on the icon you will be asked if you are sure that you want to do this or not, click ok

You have now removed a user.

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What directory do I upload my files to?
Your files should all be uploaded to the "/wwwroot" directory.

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How do I upload my files to the web?
You can use the "Site Administrator" control panel to upload individual files or you can use various FTP programs such as Cute FTP and WSFTP, which we have tutorials for here.

To use the "Site Administrator" control panel to upload your files do the following:
1. Log into the "Site Administrators" page.
2. In the menu on the left side of the screen click on the "Files" link
The file directory for your site will then appear
3. Next, click on the name of the folder that you will be wanting to upload the files to
In the "Upload File to" form at the bottom of the page, place in the following information:
4. In the "upload" field place the exact path to the file that your are uploading, or click on the browse button to find the file.
5. In the "save as" field place the filename of the file you are going to be uploading, do not include the file path.
6. Click "Upload"

Your file when then be uploaded to the specified directory.

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How do I set up email aliases?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the actions column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. Underneath "Email Manager" click on the "Aliases" link
You will then be shown the current list of e-mail aliases
4.Click on the "Add an Alias" button at the bottom of the page
The add alias window will then open and should look like this:

5. In the "Alias" field enter a name for the new alias
6. In the "Forward To:" field specify which users should be under the new alias
7. In the "Forward To: (outside domain):" field specify users outside of your domain who should also be under the address, make sure to enter the full e-mail address and separate the addresses with commas.
8. Click the "Add Alias" button

You have now added a new alias.

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How do I edit an alias?
If you want to edit a current alias make sure you are logged in as "Site Administrator "
1. In the left side menu click on "Services"
2. In the actions column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. Underneath "Email Manager" click on the "Aliases" link
4. In the "Actions" column click on the pencil icon next to the alias that you would like to edit
5. The edit alias window then will open
6. Change the alias information (Who its being forwarded to)
7. Click the "Edit Alias" button

You have now edited an alias.

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How do I remove an alias?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. Underneath "Email Manager" click on the "Aliases" link
4. In the "Actions" column click on the trash can icon that is next to the alias that you want to remove.
You will then be asked whether or not you actually want to perform this action, click ok

You have now successfully removed an alias.

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How do I set up an auto responder?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. In the "Email Manager" menu click on the "Responders" link
The Responders window will then open
4. Click on the "Add a Responder" button
The "Add Auto Responder" window then opens up and should look like this:

5. In the "Alias" field enter the name of the user or alias that will be using this auto responder
6. In the "Forward To:" field enter the email address of the person that you want the incoming mail forwarded to
7. In the "Message:" field enter the message that you would like to send in reply to the email being sent to you.
8. Click the "Add Auto Responder" button

You have now added an auto responder.

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How do I edit an auto responder?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. In the "Email Manager" menu click on the "Responders" link
The Responders window will then open
4. In the "Actions" column click on the pencil icon next to the responder message you want to edit
The auto responder window will then open
You can then edit the responder information
5. After making the necessary changes click on "Edit Auto Responder"

You have now edited your auto responder message.

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How do I remove an auto responder?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. In the "Email Manager" menu click on the "Responders" link
The list of your current responders will then be displayed
4. In the actions column click on the trashcan icon that is beside the auto responder that you want to remove
You will then be asked to confirm your decision, click ok

You have now removed an auto responder message.

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How do I set up a Spam Filter?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. In the "Email Manager" menu click on "Spam Filters"
The Spam Filter window then opens showing the current list of Spam filters being used
4. Click on the "Add Spam Filter" button
The "Add Spam Filter" window will then open and should look like this:

5. In the "Email, Domain, or IP" field enter which one you will be wanting to block all incoming mail from

If it's an e-mail address that you want blocked, place in the full address in the field (i.e. annoying@badspam.com)

If it's a Domain that you would like blocked, place in the full domain name (i.e. www.badspam.com)

If it's an IP that you want blocked, type the full IP address (i.e. 111.111.111.111)

5. After you have placed in the appropriate information, click the "Add Spam Filter" button

You have now created a Spam Filter.

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How do I remove a Spam Filter?
1. After logging on to the "Site Administrator" page click on the "Services" link in the left side menu
2. In the "Actions" column click on the pencil icon that is next to the "Sendmail SMTP Server"
3. In the "Email Manager" menu click on "Spam Filters"
The Spam Filter window then opens showing the current list of Spam filters being used
4. In the "Actions" column click on the trashcan icon that is next to the filter you want removed
5. You will then be asked if you are sure that you want to remove the filter, click ok

You have now removed a Spam Filter.

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How do I back up my site files?
1. To back up your site files, first make sure that you are logged into the "Site Administrator" page.
2. In the menu on the left side of the screen click on the "Backup/Restore" link
The "Backup" window will then appear.
3. From the "Backup" menu click on "Backup".
4. In the "Select the data to back up" field, specify which files you want to back up.
5. In the "Select user to back up" field, enter the name of the user whose files you want to back up.
6. In the "Back up files modified in the last" field, specify the time frame for the backup.
7. Click "Backup"
8. Save the file to a directory on your local system as a WinZip file and add a .tar.gz extension to the file name.

Your files should now be properly backed up.

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How do I access the log files?
1. After logging on as the site administrator click on the "Services" link in the left side menu
2. In the actions column click on the pencil icon that is next to the Apache Web Server
3. Next click on the "Log Files" option at the top of menu
4. In the actions column click on "Download" for the particular log you want to read

You have now accessed your log files.

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How do I access the file manager?
After logging on as the "Site Administrator" click on the "Files" link in the left side menu.

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How do I change file permissions for folders or individual files on my site?
1. After logging in as the "Site Administrator" click on the "Files" link in the left side menu
This will then bring up a directory of the folders that are in your account
2. If you would like to change the permissions for one of the folders, click on the actual folder icon
This will bring up what the permissions are for the folder
3. After adjusting the permissions click on the "Update" button

1. To change the file permissions for a particular file you need to open the proper directory that the file resides in
2. After finding the file just click on the file icon to bring up the permissions menu for it
3. After adjusting the permissions click on "Update"

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How do I check out my web based stats reports?
1. After logging in as the "Site Administrator" click on the "Site Reports" link in the left side menu
You will then be presented with a "General Summary", a "Monthly Summary", a "Daily Summary", an "Hourly Summary", a "Domain Report", an "Organisation Report", a "Host report", a "Directory Report", a "File Type Report", a "Browser Report", and a "Failures Report".
The following is what each section means:

The "General Summary" shows you the overall stats for the traffic on your site.
-->"Total Requests" - Is the total number of the files downloaded, including graphics, from your site
-->"Total Page Requests" - Is the number of pages downloaded from your site
-->"Total Bytes Served" - Is the total amount of data transferred, in bytes
-->"Distinct Hosts Served" - Is the number of computers that requests have come from
-->"Distinct Files Served" - Is the number of unique files that were requested.

The "Monthly Summary" shows you the number of requests and the number of pages requested for each month.

The "Daily Summary" shows you the number of requests and the number of pages requested for each day

The "Hourly Summary" shows you the number of requests and the number of pages requested for each hour of the day

The "Domain Report" shows the countries of the host machines that visited your web site

The "Organization Report" shows the organizations under which the host machines that visited your web site were registered

The "Host Report" shows the host machines that visited your web site

The "Directory Report" shows the directories that requested files came from

The "File Type Report" shows the file types, by extension, that are being requested on your site

"Browser Type" shows the name and version of the browser that the browser requests are originating from

You can also choose to view these stats from previous weeks as well by selecting from the top of the page which week you want to look at (the default is the current week).

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How do users access their control panel?
In order to access the user control panel you need to follow these steps:
1. In the web address bar type in the domain name followed by "/user" (ex. yourdomain.com/user)
You will then be prompted for a user name and password
2. In the "Login:" field place in your username followed by @thedomain.com (ex. bob@bobsdomain.com)
3. In the "Password:" field enter the password for your account
4. Click on the "Login" button

If you entered all the information properly you will then be logged into the user administrators interface.
Please note: The administrative user for the account cannot access the user management through the /user link

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How do I password protect a directory for my site?

Important note: Users who have FrontPage extensions enabled for their site or are on windows servers will not have access to this option as FrontPage has its own way of setting up password protected directories.

In order to password protect a directory you need to:
1. Divide the users who should have access to the protected directory into logical groups, such as by department.
2. Create an authorization name that will have access to the protected directory, and designate the user groups that will have permission to use this authorization name.

When you protect a directory, the Apache server creates an .htaccess file with an authorization name for the directory. This access file points to a password file that restricts access to the directory. When a user accesses a protected directory, the Apache server prompts the user for a password and verifies that this password is in the password file before granting the user access to the directory.

To create a user group you will need to do the following:
1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server"
3. In the "Web Server Manager" click on "Manage Groups"


The "Protect Directories: (HTAccess) Manage Groups" window will then open showing the list of groups currently in the group file.


4. In the "Enter Group Name" field, enter a name for the group you are creating.
5. Click "Add"

Once you have created a user group you will then need to add users to it, in order to do this follow these steps:

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Manage Users"



The "Protect Directories: (HTAccess) Username/Password Manager" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file.


4. In the "UserName" field, enter the users name.
5. In the "Password" filed, enter the password the user will use to access protected directories, and then retype the same password into the "Confirm Password" field.
6. In the "Belongs to group(s)" field, specify the user group to which the user should be added.
You can add the user to multiple groups by using Ctrl-click (holding down the Ctrl key and clicking the group names).
7. Click "Add/Edit"
The list of users at the bottom of the window displays the new users name.

Now that all these things are in place we need to set up the protection on the directory.
In order to do this you will need to follow these steps:
1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Protect Directories"


The "Protect Directories (HTAccess Configuration)" window will then open, showing a list of the directories residing on the server. The directories are identified as either unprotected or protected.


4. From the directory list, locate the directory that you wish to protect.
5. Click "protect" in the actions column beside the directory you want to protect.
The "Set HTAccess AuthName" window then opens, showing the directory that you are going to protect and a list of the groups that currently exist.


6. In the "AuthName" field, enter a descriptive, one word name for the directory you want to protect.
7. In the "Add to Group(s)" field, specify the user groups that should have access to this directory.
You can specify multiple groups by using Ctrl-click (holding down the Ctrl key and clicking on the group names)
8. Click "Save"

You've now set a password protected directory for your web site.

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How do I remove password protection for a directory?

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Protect Directories"


The "Protect Directories (HTAccess Configuration)" window will then open, showing a list of the directories residing on the server. The directories are identified as either unprotected or protected.


4. Click "unprotect" in the "Actions" column beside the directory that you wish to unprotect
The following message will then appear, confirming the action:
"Access File Removed. Directory Unprotected."

You have now removed the password protection for the directory.

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How do I edit passwords for users on password protected directories?

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Manage Users"


The "Protect Directories: (HTAccess) Username/Password Manager" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file.


4. In the "Username" field, enter the user name of the user whose information you want to edit.
5. Enter a new password and retype it in the "Confirm Password" field
6. Click "Add/Edit"

The password has now been edited.

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How do I add users to a group? (Password protected directories)

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Manage Users"


The "Protect Directories: (HTAccess) Username/Password Manager" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file.


4. In the "UserName" field, enter the users name.
5. In the "Password" field, enter the password the user will use to access protected directories, and retype his password in the "Confirm Password" field
6. In the "Belongs to group(s)" field, specify the user group to which the user will be added to
You can specify multiple groups by using Ctrl-click (holding down the Ctrl key and clicking on the group names)
7. Click "Add/Edit"

The list of users at the bottom of the window will display the new users name

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How do I remove users from a group? (Password protected directories)

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server
3. In the Web Server Manager click on "Manage Users"


The "Protect Directories: (HTAccess) Username/Password Manager" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file.


4. In the actions column, click on the trashcan icon that is next to the user that you would like to remove.

The user has now been removed.

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How do I remove user groups from a protected directory? (Password protected directories)

1. Once you have logged on as the admin for your site click on the "Services" link in the left side menu.
2. Then click on the pencil icon in the "Actions" column beside "Apache Web Server"
3. In the "Web Server Manager" click on "Manage Groups"


The "Protect Directories: (HTAccess) Manage Groups" window will then open showing the list of groups currently in the group file.

4. In the "Actions" column, click on the trashcan icon that is beside the group you want to remove.

You have now removed a user group

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How do I access webmail?

Webmail is located at http://<yourdomain.com>/webmail/

 

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