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Plans WS Shared Hosting Guide
How do I upload my files to the web?
What directory do I upload my files to?
How do I back up my site files?
How do I access the log files?
How do I check out my web based stats reports?
How do I add a new e-mail account?
How do I remove a user?
How do I add an e-mail alias?
How do I remove an e-mail alias?
How do I add e-mail forwards?
How do I remove e-mail forwards?
How do I add an auto responder?
How do I remove an auto responder?

What directory do I upload my files to?
Your files should all be uploaded to the "/wwwroot" directory.

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How do I upload my files to the web?
You can use the "Site Administrator" control panel to upload individual files or you can use various FTP programs such as Cute FTP and WSFTP, which we have tutorials for here.

To use the "Site Administrator" control panel to upload your files do the following:
1. Log into the "Site Administrators" page.
2. In the menu on the left side of the screen click on the "Files" link
The file directory for your site will then appear
3. Next, click on the name of the folder that you will be wanting to upload the files to
In the "Upload File to" form at the bottom of the page, place in the following information:
4. In the "upload" field place the exact path to the file that your are uploading, or click on the browse button to find the file.
5. In the "save as" field place the filename of the file you are going to be uploading, do not include the file path.
6. Click "Upload"

Your file when then be uploaded to the specified directory.

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How do I back up my site files?
1. To back up your site files, first make sure that you are logged into the "Site Administrator" page.
2. In the menu on the left side of the screen click on the "Backup/Restore" link
The "Backup" window will then appear.
3. From the "Backup" menu click on "Backup".
4. In the "Select the data to back up" field, specify which files you want to back up.
5. In the "Select user to back up" field, enter the name of the user whose files you want to back up.
6. In the "Back up files modified in the last" field, specify the time frame for the backup.
7. Click "Backup"
8. Save the file to a directory on your local system as a WinZip file and add a .tar.gz extension to the file name.

Your files should now be properly backed up.

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How do I access the log files?
1. After logging on as the site administrator click on the "Services" link in the left side menu
2. In the actions column click on the pencil icon that is next to the Apache Web Server
3. Next click on the "Log Files" option at the top of menu
4. In the actions column click on "Download" for the particular log you want to read

You have now accessed your log files.

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How do I check out my web based stats reports?
1. After logging in as the "Site Administrator" click on the "Site Reports" link in the left side menu
You will then be presented with a "General Summary", a "Monthly Summary", a "Daily Summary", an "Hourly Summary", a "Domain Report", an "Organisation Report", a "Host report", a "Directory Report", a "File Type Report", a "Browser Report", and a "Failures Report".
The following is what each section means:

The "General Summary" shows you the overall stats for the traffic on your site.
-->"Total Requests" - Is the total number of the files downloaded, including graphics, from your site
-->"Total Page Requests" - Is the number of pages downloaded from your site
-->"Total Bytes Served" - Is the total amount of data transferred, in bytes
-->"Distinct Hosts Served" - Is the number of computers that requests have come from
-->"Distinct Files Served" - Is the number of unique files that were requested.

The "Monthly Summary" shows you the number of requests and the number of pages requested for each month.

The "Daily Summary" shows you the number of requests and the number of pages requested for each day

The "Hourly Summary" shows you the number of requests and the number of pages requested for each hour of the day

The "Domain Report" shows the countries of the host machines that visited your web site

The "Organization Report" shows the organizations under which the host machines that visited your web site were registered

The "Host Report" shows the host machines that visited your web site

The "Directory Report" shows the directories that requested files came from

The "File Type Report" shows the file types, by extension, that are being requested on your site

"Browser Type" shows the name and version of the browser that the browser requests are originating from

You can also choose to view these stats from previous weeks as well by selecting from the top of the page which week you want to look at (the default is the current week).

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How do I add a new user? (e-mail account)
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.The e-mail users for your domain will appear
5.Click on the "Add Email User to domain" button
6.A screen will then appear that looks like this:

7.You will then need to place in all the required information
Please note that the password must be the same in the "Password" field and the "Confirm Password" field.
8.Click on the "Add Email User" button

You have now successfully added a new e-mail user to your account.

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How do I remove a user?
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.The e-mail users for your domain will appear
5.Click on the trashcan icon beside the users name that you wish to remove.

You have now successfully removed a user.

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How do I add an e-mail alias?
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "Email Aliases" link
A screen will then appear with all the current e-mail aliases for your domain
5.Click on the "Add Email Alias" button
A screen will then appear that looks like this:

6.In the "User Name" field pick the user (or users by Ctrl clicking on the users) that you want to create an alias for
8.In the "Email Alias" field place in the alias that you wish to use
9.Click the "Add Email Alias" button

You have now successfully added an e-mail alias.

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How do I remove an e-mail alias?
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "Email Aliases" link
A screen will then appear with all the current e-mail aliases for your domain
5.Click on the trashcan icon beside the alias you wish to remove

You have now successfully removed an e-mail alias.

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How do I add e-mail forwards?
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "Email Forwards" link
5.A menu with the current e-mail forwards you have will then appear
6.Click the "Add Email Forward" button
A screen will then appear that looks like this:

7.In the "User Name" field pick the user (or users by Ctrl clicking on the users) that you want set up a forward for
8.In the "Email Forward" field enter the address that the forward will be directed to
9.Click on the "Add Email Forward" button

You have now successfully added an e-mail forward.

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How do I remove e-mail forwards?
1.After logging in as the admin for your site, click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "Email Forwards" link
5.A menu with the current e-mail forwards you have will then appear
6.Click on the trashcan icon beside the forward that you wish to remove

You have now successfully removed an e-mail forward.

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How do I add an auto responder?
1.After logging in as the admin for your site click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "AutoResponder" link
A screen will open that looks like this:

5.In the "User Name" field pick the user (or users by Ctrl clicking on the users) that you want set up an auto responder for
6.In the "Subject" field place in the subject that will appear in all messages for this auto responder
7.In the "Message" field place the message that you would like to appear
8.Click on the "Add User AutoResponder" button

You have now successfully added an auto responder.

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How do I remove an auto responder?
1.After logging in as the admin for your site click on the "Services" icon in the left side menu.
2.The service list will then appear
3.Click on the pencil icon beside the "Mail Server" option
4.In the "Email Manager" menu at the top of the screen click on the "AutoResponder" link
A list of current auto responders will then appear
5.Click on the trashcan icon beside the auto responder that you wish to remove.

You have now successfully removed an auto responder.

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